Cab Riders United

We are the public voice of passengers.

We are a voice for the 1.2 million daily passengers who ride in New York City’s taxicabs and for-hire vehicles and for the countless other New Yorkers and New York businesses that rely on taxicab and for-hire vehicle service to help keep the city moving every day.

Our mission is to improve the safety, quality of service, and environmental impact of New York City’s taxicab industry: yellow taxis, boro taxis, and all other for-hire vehicles.

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We strongly advocate the principle of Vision Zero, that death and injury on our city’s streets is unacceptable.

Because not all traffic crashes can be completely avoided, our thousands of for-hire vehicles, like other parts of our transportation system, must be designed, tested, and operated to minimize the risk of serious injury and death to passengers, drivers, and New Yorkers outside the vehicle.

  • Every Taxi and Limousine Commission (TLC) regulated taxi and for-hire vehicle should meet all federal crash, safety, and EPA standards even after they’re “hacked-up” for use as a taxi.
  • NYC should never allow taxi business practices or vehicle modifications such as unsafe partitions or bumper guards that can put passengers, drivers, or New Yorkers outside the vehicle at greater risk.
  • All taxicabs should include enhanced visibility seatbelts and passenger airbags that deploy without impaired functioning when a partition is installed.
  • NYC should seek changes to the New York State Seatbelt Law to end the exemption for taxis and other for-hire vehicles.
  • The TLC should implement a child seat protocol to ensure the safety of the youngest passengers.
  • All taxicabs should meet the most stringent impact standards to prevent pedestrian injury and include exterior warning lights and sliding doors to reduce the risk to pedestrians, cyclists, and other vehicles when the taxi doors are open.
  • To protect the health, wellness, and alertness of drivers working up to a 12-hour shift behind the wheel, all taxis and for-hire vehicles should be outfitted with adjustable driver’s seats that accommodate all drivers safely and comfortably.
  • Drivers should be better paid. Research shows that well paid drivers are safer drivers. Driving a for-hire vehicle in NYC is challenging and important work; we all benefit when it is valued as such.
  • Passenger Information Monitors in taxicabs should encourage passengers to “tip more for safer driving.”
  • The TLC should require drivers to complete a specialized “NYC for-hire vehicle driver” road test as a condition of TLC licensure and renewal.
  • All taxicab-related injury and death data should be tracked, analyzed, and reported in a format that helps the public and policy makers craft policies to prevent future injuries and deaths.
  • All TLC-regulated vehicles should be inspected with the same frequency and thoroughness as yellow cabs, and TLC should regularly report on the inspection failure rate by sector and operator.
  • To ensure the safety of all passengers and drivers (and protect the business investment made by vehicle owners), the TLC should require all for-hire vehicles converted for wheelchair accessibility to meet the Original Equipment Manufacturer's standards for durability after conversion.

Quality of Service

Consumers in NYC who pay the for-hire vehicle industry for transportation have the right to expect service that is convenient, comfortable and high quality.

  • Boro Taxis permits should be issued in numbers sufficient to provide adequate street hail for-hire vehicle service in traditionally underserved neighborhoods of NYC.
  • NYC should continue to advance toward the goal of 100% accessible for-hire vehicles.
  • All taxicabs should have sufficient leg and knee room to ensure passenger comfort.
  • All taxicab passengers should have access to independent climate controls.
  • All vehicle and driver information should be clearly visible.
  • The TLC should work with stakeholders to develop a system of letter grades that empower passengers as consumers and incentivize best practices by the for-hire vehicle industry.

Environmental Impact

NYC’s for-hire vehicle industry is vital to the city’s transportation, but must be regulated to minimize negative impacts on climate, ambient air quality and public space.

  • New York City should work toward the city’s stated goal of electrifying one third of taxis by 2020, and should pursue a for-hire vehicle fleet with the lowest possible overall emissions and a steadily declining carbon impact.
  • TLC-approved for-hire vehicles should occupy the minimum footprint needed to meet safety, functionality, and comfort requirements.
  • The TLC should work with stakeholders to design and implement a protocol for sharing regulated rides to common destinations, reducing the number of car trips necessary and their associated impacts.
  • To reduce traffic congestion and air pollution while improving service for passengers, the TLC should work with stakeholders to develop a plan for improving shift change patterns.

Contact us

Cab Riders United is fueled by the energy and insights of regular New Yorkers who pay for car transportation and by the expertise of health professionals, academics, transportation policy advocates, and allied leaders from NYC’s labor, business, and design communities. We want your ideas and your input.

Contact us